Customer satisfaction in communicating with reservation staffs of Thai Airways International

Description

The purpose of this research study is to investigate the correlation between the level of customer satisfaction and demographic data. The correlation between the level of customer satisfaction towards THAI'S reservation staff and customer's attitude, and the communication behavior of THAI's reservation staff.

Links & Downloads

1. https://scholarworks.lib.csusb.edu/etd-project/2183
2. https://scholarworks.lib.csusb.edu/cgi/viewcontent.cgi?article=3184&context=etd-project

Tags

Los Angeles International Airport

Customer services -- Thailand

Customer relations

Consumer satisfaction

Consumer complaints

Additional Fields

Identifer	oai:union.ndltd.org:csusb.edu/oai:scholarworks.lib.csusb.edu:etd-project-3184
Date	01 January 2003
Creators	Homsangpradit, Alina
Publisher	CSUSB ScholarWorks
Source Sets	California State University San Bernardino
Detected Language	English
Type	text
Format	application/pdf
Source	Theses Digitization Project