Research of the relation among the job involvement, job satisfaction, reward and job performance for consuming finance staff - Banks in Kaohsiung area to be the examples
Abstract
Finance service industry is a key pivot in modern economic system. The high service quality in finance is apparently consequent upon the strong competition in financing market day by day. During these recent years, banks struggle to occupy more marketing share in consuming loan. Based on the principles of pursuing high profit and dispersing risks, how to reinforce the quality of manpower, improve job performance and service quality are the most important targets for finance service industry. Therefore, using individual variable, job involvement, job satisfaction as independent variables, reward as interfered variable, and job performance as dependent variable to probe into the relation among the job involvement, job satisfaction, reward and job performance. Furthermore, using reward as interfered variable to investigate the effect of interference to job involvement, job satisfaction on job performance.
This reseach was using the method of questionnaire survey together with various kind of statistic analysis and got the important discoveries are stated separately as follows:
1. The different individual variables to job involvement, job satisfaction, reward and job performance comes out a partly remarkable discrepancy.
2. Job involvement, job satisfaction, reward and job performance reveals outstanding positive relation.
3. The effect of interference among inspiration and safety, the equity of reward and internal satisfaction, external satisfaction, general satisfaction to customer satisfaction, job efficiency of job performance concludes as follows¡G
(1) The interaction of internal satisfaction, inspiration and safety revelas interference effect to the customers statisfaction.
(2) The interaction of external satisfaction, inspiration and safety revelas interference effect to the customers statisfaction.
(3) The interaction of internal satisfaction and equity revelas interference effect to the customers statisfaction.
(4) The interaction of general satisfaction and equity revelas interference effect to the customers statisfaction.
(5) The interaction of internal satisfaction and equity revelas interference effect to the job efficiency .
(6) The interaction of external satisfaction and equity revelas interference effect to the job efficiency .
According to the results of research, finance organization enable to promote job performance and competition by offering high reward for their staff, increasing job satisfaction of employee, and establishing perfect reward system.
Key words : consuming finance, job involvement, job satisfaction, reward, job performance.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0730101-203337 |
| Date | 30 July 2001 |
| Creators | Yu, Ching-Hwa |
| Contributors | Te-Cheng Yu, Liang-Chin Huang, Shyh-jer Chen |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0730101-203337 |
| Rights | off_campus_withheld, Copyright information available at source archive |
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