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Group motivation and vendor management in outsourcing.

by Chung, Sui Lun Lewis. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1999. / Includes bibliographical references. / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / Chapter / Chapter 1 --- INTRODUCTION --- p.1 / Outsourcing --- p.1 / Performance Issues in Outsourcing --- p.1 / Group Motivation and Vendor Management in --- p.2 / Outsourcing / The Behavioral Science Approach --- p.2 / Types of Outsourcing Studied --- p.3 / Chapter 2 --- SUGGESTED MANAGEMENT PRACTICES IN MOTIVATING VENDORS --- p.4 / Background --- p.4 / Alignment of Organizational Goals --- p.5 / Communicating the Goals to the Vendor --- p.6 / Translate the Goals to Measurable Performance Targets and Provide Regular Feedback to the Vendor on Performance --- p.6 / Reinforce Good Performance with Recognition --- p.7 / Contact Vendor Senior Management Regularly --- p.8 / Installing Job Satisfaction in Outsourcing --- p.8 / Outsource Works in Challenging Package --- p.9 / Be Result Oriented and Avoid Micro-Managing the Vendor --- p.10 / Provide an Equalized Working Environment to Vendor --- p.10 / Partnering with Vendor --- p.11 / Select Vendor with Compatible Organizational Culture --- p.12 / Ensure Vendor Outsource Manager has the Leadership Quality --- p.13 / Manage the Constituents within the Employer Organization --- p.13 / Nurture the Partnership by Top Management over Time --- p.14 / Summary of the Suggested Management Practice --- p.15 / Chapter 3 --- CASE STUDY 1: MASS TRANSIT RAILWAY CORPORATION AND DESIGN SERVICES OUTSOURCING --- p.16 / Introduction of Mass Transit Railway Corporation --- p.16 / Principle Business of MTRC --- p.16 / New Railway Extensions --- p.17 / The Role of Outsourcing in New Railway Extension --- p.17 / The Airport Railway Design Outsourcing Experience --- p.18 / Vendor Management Improvements --- p.18 / Tseung Kwan O Extension Design Outsourcing Strategy --- p.19 / Chapter 4 --- CASE STUDY 2: HONG KONG MONETARY AUTHORITY AND INFORMATION SYSTEM OUTSOURCING --- p.20 / Introduction of Hong Kong Monetary Authority --- p.20 / Organization of HKMA --- p.21 / Information Technology Division --- p.21 / Outsourcing by IT Division --- p.22 / Outsource Management at HKMA --- p.23 / Motivating Factors to Vendor Top Management --- p.23 / Motivating Factors to Vendor Staffs --- p.24 / Chapter 5 --- ANALYSIS FROM CASE STUDIES --- p.25 / Alignment of Organizational Goals --- p.25 / Communicating the Goals to the Vendor --- p.25 / Translate the Goals to Measurable Performance Targets and Provide Regular Feedback to the Vendor on Performance --- p.25 / Reinforce Good Performance with Recognition --- p.26 / Contact Vendor Senior Management Regularly --- p.26 / Installing Job Satisfaction in Outsourcing --- p.27 / Outsource Works in Challenging Package --- p.27 / Be Result Oriented and Avoid Micro-Managing the Vendor --- p.28 / Provide an Equalized Working Environment to Vendor --- p.28 / Partnering with Vendor --- p.29 / Select Vendor with Compatible Organizational Culture --- p.29 / Ensure Vendor Outsource Manager has the Leadership Quality --- p.30 / Manage the Constituents within the Employer Organization --- p.30 / Nurture the Partnership by Top Management over Time --- p.32 / Chapter 6 --- CONCLUSION AND FURTHER RESEARCH --- p.33 / Conclusion --- p.33 / Further Research --- p.34 / REFERENCES --- p.35 / APPENDIX 1 FAILED AND REALIZED OUTSOURCING EXPECTATIONS --- p.Appendix 1/1 / APPENDIX 2 OECD OUTSOURCING BEST PRACTICE GUIDELINES --- p.Appendix 2/1 / APPENDIX 3 TECHNIQUES IN MAINTAINING COMPATIBILITY OF ORGANIZATIONAL CULTURE --- p.Appendix 3/1 / APPENDIX 4 MANAGING THE CONSTITUENCY WITHIN THE EMPLOYER ORGANIZATION --- p.Appendix 4/1 / APPENDIX 5 INTERVIEWS --- p.Appendix 5/1 / BIBLIOGRAPHY Bibliography/ --- p.1

Identiferoai:union.ndltd.org:cuhk.edu.hk/oai:cuhk-dr:cuhk_322478
Date January 1999
ContributorsChung, Sui Lun Lewis., Chinese University of Hong Kong Graduate School. Division of Business Administration.
Source SetsThe Chinese University of Hong Kong
LanguageEnglish
Detected LanguageEnglish
TypeText, bibliography
Formatprint, v, 37, [15] leaves ; 30 cm.
CoverageChina, Hong Kong
RightsUse of this resource is governed by the terms and conditions of the Creative Commons “Attribution-NonCommercial-NoDerivatives 4.0 International” License (http://creativecommons.org/licenses/by-nc-nd/4.0/)

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