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Technické a sociální výzvy v konverzačním uživatelském rozhraní / Technical and social challenges in a conversational user interface

(in English): Chatbots are automatised computer programs which are built to simulate an exchange in communication with a human being. Simultaneously, they provide new user interfaces. In 1994, Jacob Nielsen defined ten heuristic rules that are traditionally used within the design of user interfaces. This thesis's aim is to find out whether these ten rules are applicable in new fields of conversational environments. Secondly, what are the conditions under which the exchange becomes possible. The matter was examined through a qualitative research with the sample of eleven respondents who'd created chatbots within the Czech professional environment. The next step was a grounded analysis of existing established theories. The theoretical part explains the context in which chatbots are being created. It also shows theoretical canons of user interfaces which are the base of data and experience for the researches.

Identiferoai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:404719
Date January 2019
CreatorsSoudný, Vojtěch
ContributorsSlussareff, Michaela, Koubský, Petr
Source SetsCzech ETDs
LanguageCzech
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/masterThesis
Rightsinfo:eu-repo/semantics/restrictedAccess

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