Companies began to adopt the enterprise resources planning (ERP) systems to integrate organization functions during the 1990s. ERP systems are expected to improve operational processes, reduce costs, and provide a competitive advantage. They are a strategic Information Technology (IT) investment. The evaluation of IT investment and performance is of crucial importance to companies. The purpose of this paper is to provide an overview of ERP performance and of the issue inherent ERP system evaluation. / The paper is structured around four key themes: The reasons that companies adopt ERP systems; the level of success of implemented ERP systems; approaches to the management of ERP systems; and a review of prominent approaches to the evaluation of information systems. It is concluded that the extensive array of benefits potentially available from the implementation of ERP systems are not all readily forthcoming without a high degree of sophistication in the management of the changes associated with implementation. In terms of evaluation frameworks, it is concluded that any framework should take a longitudinal perspective and consider a broad range of issues. / Thesis (DBA(DoctorateofBusinessAdministration))--University of South Australia, 2005.
| Identifer | oai:union.ndltd.org:ADTP/267146 |
| Creators | Yeh, Jen Yin. |
| Source Sets | Australiasian Digital Theses Program |
| Language | English |
| Detected Language | English |
| Rights | copyright under review |
Page generated in 0.0019 seconds