Thesis describes the phenomenon of Consumer relationship management (CRM) in theoretical part. Furthermore author discusses each component and principles of successful implementation into a small business. In the practical part, author suggests an implementation into specific Czech company, which wants to keep it's anonymity. Alongside the implementation of CRM, the thesis concerns an optimalization of processes in this company, regarding e-shop orders. Another area of practical part is the analysis of company's historical data and it's usage in the future.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:358768 |
| Date | January 2017 |
| Creators | Malý, Vojtěch |
| Contributors | Bína, Vladislav, Přibil, Jiří |
| Publisher | Vysoká škola ekonomická v Praze |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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