Managing employee customer service interpersonal exchanges in the hospitality industry a New Zealand hotel case study : a thesis submitted to Auckland University of Technology in partial fulfilment of the requirements for the degree of Master in International Hospitality Management, 2008 /

Description

Thesis (MIHM) -- AUT University, 2008. / Includes bibliographical references. Also held in print (144 leaves ; 30 cm.) in City Campus Theses Collection (T 647.94068 GOO)

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1. http://aut.researchgateway.ac.nz/handle/10292/276

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Identifer	oai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/231336654
Date	January 2008
Creators	Goodsir, Warren
Source Sets	OCLC
Language	English
Detected Language	English
Source	Click here to accesss resource online