Customer relationship management : a research framework for investigating how customers' detailed preferences are learned and recorded /

Description

Thesis (M.Phil.)--Hong Kong University of Science and Technology, 2005. / Includes bibliographical references (leaves 73-77). Also available in electronic version.

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1. http://library.ust.hk/cgi/db/thesis.pl?ISMT%202005%20LI

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Identifer	oai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/71298014
Date	January 2005
Creators	Li, Pu.
Source Sets	OCLC
Language	English
Detected Language	English
Source	View abstract or full-text.