This master’s thesis provides solution for development of a customer support information system according to specific needs of a company. It contains process analysis and suggestions to improve processes, data and function model creation and evaluation of economic benefits after introduction of the system.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:224946 |
| Date | January 2015 |
| Creators | Sedlák, Marek |
| Contributors | Novák, Lukáš, Koch, Miloš |
| Publisher | Vysoké učení technické v Brně. Fakulta podnikatelská |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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