Developing service satisfaction strategies using catastrophe model a replication study in New Zealand : a thesis submitted to Auckland University of Technology in partial fulfilment of the requirements for the degree of Master of Business, 2003.

Description

Thesis (MBus) -- Auckland University of Technology, 2003. / Appendices A and B not included in e-thesis. Also held in print (109 leaves, 30 cm.) in City Campus Theses Collection (T 658.8343 SIN)

Links & Downloads

1. http://ezproxy.aut.ac.nz/login?url= http://puka2.aut.ac.nz/ait/theses/SinghS.pdf
2. http://ezproxy.aut.ac.nz/login?url= http://puka2.aut.ac.nz/ait/theses/SinghS_a.pdf

Tags

Consumer satisfaction Customer loyalty.

Additional Fields

Identifer	oai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/244294159
Date	January 2003
Creators	Singh, Sylvester Sanjeev.
Source Sets	OCLC
Language	English
Detected Language	English
Source	Full thesis. Abstract.