The effects of service recovery satisfaction on customer loyalty and future behavioral intentions an exploratory study in the luxury hotel industry /

Description

Thesis (Ph. D.)--Auburn University, 2008. / Abstract. Vita. Includes bibliographical references.

Links & Downloads

1. http://repo.lib.auburn.edu/EtdRoot/2008/SPRING/Nutrition_and_Food_Science/Dissertation/Riscinto-kozub_Kristen_19.pdf

Tags

Additional Fields

Identifer	oai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/233200500
Date	January 2008
Creators	Riscinto-Kozub, Kristen A., O'Neill, Martin,
Publisher	Auburn, Ala.,
Source Sets	OCLC
Language	English
Detected Language	English