Understanding bank-SME relationships: the influence of adaptation and fairness on customer satisfaction

Description

<p>QC 20100813</p>

Links & Downloads

1. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-11549
2. urn:isbn:978-91-976270-9-2

Tags

SMEs

banks

adaptation

fairness

customer satisfaction

relationships

Business studies

Företagsekonomi

Additional Fields

Identifer	oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:kth-11549
Date	January 2009
Creators	Vegholm, Fatima
Publisher	KTH, Centrum för bank och finans, Cefin, Stockholm
Source Sets	DiVA Archive at Upsalla University
Language	English
Detected Language	English
Type	Doctoral thesis, comprehensive summary, info:eu-repo/semantics/doctoralThesis, text
Format	application/pdf
Rights	info:eu-repo/semantics/openAccess
Relation	TRITA/KTH/CEFIN-DT, 1654-9376 ; 2009:03