Examining and evaluating front-line employees' service recovery competency at the ABC Restaurant and Lounge

Description

Thesis PlanB (M.S.)--University of Wisconsin--Stout, 2008. / Includes bibliographical references.

Links & Downloads

1. http://www.uwstout.edu/lib/thesis/2008/2008lanc.pdf

Tags

Customer services Restaurants

Additional Fields

Identifer	oai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/302267853
Date	January 2008
Creators	Lan, Chih-Lung.
Source Sets	OCLC
Language	English
Detected Language	English
Source	Online version