Towards a managed service encounter process as an instrument to improved customer satisfaction

Description

M.Com. / Please refer to full text to view abstract

Links & Downloads

1. uj:4354
2. http://hdl.handle.net/10210/9703

Tags

Consumer satisfaction

Customer services - Management

Customer relations

Additional Fields

Identifer	oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:uj/uj:4354
Date	17 March 2014
Creators	Buys, P.
Source Sets	South African National ETD Portal
Detected Language	English
Type	Thesis
Rights	University of Johannesburg