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A critical appraisal of the customer service and service quality in appliance sales departments in prominent South African retail stores

Thesis ( Ph.D.)(consumer Science)--University of Pretoria, 2009. / Summary in English. Includes bibliographical references.

Identiferoai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/466329114
Date January 2009
CreatorsGothan, Alida.
PublisherPretoria : [s.n.] ;
Source SetsOCLC
LanguageEnglish
Detected LanguageEnglish
SourceAccess to E-Thesis.

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