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Service recovery : a case study /

Thesis (M.S.)--Rochester Institute of Technology, 1997. / Typescript. Includes bibliographical references (leaves 40-42).

Identiferoai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/38374107
Date January 1997
CreatorsYockel, Sharon Lynn.
Source SetsOCLC
LanguageEnglish
Detected LanguageEnglish
SourceOnline version of thesis

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