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Service role performance as a workgroup phenomenon customer-contact employee role performance effects on service productivity /

Thesis (Ph. D.)--Florida State University, 2004. / Advisor: Dr. Michael D. Hartline, Florida State University, College of Business, Dept. of Marketing. Title and description from dissertation home page (viewed Sept. 22, 2004). Includes bibliographical references.

Identiferoai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/56817834
Date January 2004
CreatorsDeWitt, Thomas. Hartline, Michael D.
Source SetsOCLC
LanguageEnglish
Detected LanguageEnglish

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