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The impact of service provider citizenship behaviour and relational investments on customer commitment and behaviour : a study of airline customers.

Thesis (M.Psych.Org.) - University of Queensland, 2003. / Includes bibliography.

Identiferoai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/62540692
Date January 2003
CreatorsNewton, David.
Publisher[St. Lucia, Qld.],
Source SetsOCLC
LanguageEnglish
Detected LanguageEnglish
SourceThe impact of service provider citizenship behaviour and relational investments on customer commitment and behaviou</a><br>Read the abstract of the thesis.

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