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Návrh na zlepšení řízení jakosti / Proposal for Improvement Quality Management in Company

The thesis is target on the analysis of quality management in the company LABARA, s.r.o. There is described the methodology of quality in general and in context of customers satisfaction, which is subject of the theoretical part of this thesis. The practical part is target on suggestion of the evaluation system of customers satisfaction, on the interpretation of information and proposes for improving cutomers satisfaction.

Identiferoai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:222721
Date January 2010
CreatorsHolubová, Pavla
ContributorsMatoušková, Soňa, Bartes, František
PublisherVysoké učení technické v Brně. Fakulta podnikatelská
Source SetsCzech ETDs
LanguageCzech
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/masterThesis
Rightsinfo:eu-repo/semantics/restrictedAccess

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