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Using the NEBIC to investigate the innovation of DCS implementation - A case study of A company¡¦s DCS.

Over the past decade, the rapid developments and growth of information and communication technology (ICT) have triggered a new wave of customer service. This study utilizes the net-enable business innovation cycle theory with secondary data analysis to analyze the process and outcomes of the implementation of emerging technology, i.e., web-based application and voice over internet protocol (VoIP) for the case company, i.e., A Company. We investigate the characteristics and feature of the emerging technology including the web-based application and VoIP, identify the potential economic opportunity for the A Company, analyze the needed business innovation for its growth, and assess the potential value for its customer. The findings have the potential to contribute to the understanding of impacts occurring in the innovation associated with the implementation of the emerging technology for the A Company and offer rich insights for the company to exploit the economic opportunities, the needed business innovation, and the potential value for the customer. This approach also provides a systematic template that helps an organization to decide whether an emerging technology is worthy to implement.

Identiferoai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0714106-120358
Date14 July 2006
CreatorsChou, Feng-ching
ContributorsTsuang Kuo, Jen-Her Wu, Tzyh-Lih Shiah
PublisherNSYSU
Source SetsNSYSU Electronic Thesis and Dissertation Archive
LanguageCholon
Detected LanguageEnglish
Typetext
Formatapplication/pdf
Sourcehttp://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0714106-120358
Rightsnot_available, Copyright information available at source archive

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