Healthcare organizations are moving towards the use of dashboards for presenting performance data and away from the use of balanced scorecards, but there is little research that addresses whether dashboards are better than balanced scorecards. This study gathers qualitative and quantitative data from interviews with decision makers, 6 directors and 10 managers, from a large healthcare organization. Decision makers were presented with the most commonly used graphic formalisms from both the dashboard and the balanced scorecard, which were a gauge and tabular format respectively. The presentation contained information about healthcare decision making scenarios. Neither of the formats affected the decision maker’s ultimate decision on whether to take action and for both display formats the decision maker requested more information than what was presented to them. However, it was found that the gauge format was perceived as being easier to understand, better supported decision making and that it contained more complete information. Overall, the analysis reveals that 94% of participants preferred the graphic formalisms from a dashboard to the graphic formalisms in the balanced scorecard. This study shows that decision makers prefer dashboards to balanced scorecards when comparing the most common graphic formalisms found in balanced scorecards (tabular format) and dashboards (gauge format). The results are consistent with a move towards greater use of dashboards in healthcare. Theoretical implications of the work are discussed. / Graduate / 769 / hjenning@uvic.ca
| Identifer | oai:union.ndltd.org:uvic.ca/oai:dspace.library.uvic.ca:1828/4572 |
| Date | 30 April 2013 |
| Creators | Jennings, Heather |
| Contributors | Kushniruk, Andre W. |
| Source Sets | University of Victoria |
| Language | English, English |
| Detected Language | English |
| Type | Thesis |
| Rights | Available to the World Wide Web |
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