In today's fiercely competitive environment, not only in the tourism sector, we see a rise in the need to identify the weak and strong sides of the performance of the entire branch network of a travel agency, as well as of its components, the particular branches. This problem can be approached using the process of benchmarking. This method is currently widely used to compare the similarly behaving systems and processes in all areas of human activity. Data envelopment analysis models can be used as one of the methods of benchmarking. This thesis deals first with the theoretical description of the basic models of data envelopment analysis. It then moves on to concentrate on the description of the network-based models, which are then used in the practical part of the thesis. In this last part, it compares selected travel agency branches and identifies the deficiencies in particular areas of their performance.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:72260 |
| Date | January 2010 |
| Creators | Smrčka, Pavel |
| Contributors | Jablonský, Josef, Dlouhý, Martin |
| Publisher | Vysoká škola ekonomická v Praze |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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