Improving self-service technologies utilization : the potential impacts of technology anxiety, need for interaction with service employees, and expected service quality /

Description

Thesis (Ph. D.)--Southern Illinois University Carbondale, 2008. / "Department of Management." Keywords: Self-service technologies, Technology anxiety, Employees, Service quality Includes bibliographical references (p. 90-106). Also available online.

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Identifer	oai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/505931509
Date	January 2008
Creators	Phongkusolchit, Kiattisak,
Source Sets	OCLC
Language	English
Detected Language	English
Source	Available to subscribers only.