Service-Dominant (S-D) Logics are the basis of contemporary economic activities. Based on this concept, Information System department should transform its role from a technical supporter to a service provider. S-D Logics highlight the importance to build up a successful value-cocreated service systems. This implies that, in addition to technical capabilities and business knowledge, IS department should possess certain capabilities to collaborate with other functional departments to delivery maximum value.
The purpose of this research is to explore possible collaborative capabilities that IS personnel should possess, besides the technical skills and business know-how. This research adopted exploratory case study method. Through in-depth interview with developers and users of three complex information system development(ISD) projects, a total of 14 collaborative capabilities that IS personnel need were identified. The relationships among those capabilities as well as their impacts on performance were also identified. Implications of the research results to practitioners and academia are also provided.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0827111-165724 |
| Date | 27 August 2011 |
| Creators | Chen, Chang-Ren |
| Contributors | Tung-Ching Lin, Pei-Chen Sun, Jen-Ruei Fu, Yi-Cheng Ku, Shih-Chieh Hsu |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0827111-165724 |
| Rights | user_define, Copyright information available at source archive |
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