Return to search

The Study Based on Knowledge Management Strategies for Improving Service Quality ¡V The Case Study of C Company

In this study, we research the relationships between knowledge management and service qualities. We try to found the concept and processes of applying knowledge management strategies to advance service qualities. The research is case study. The case company belongs to the service industry and is a local security company. The result of research shows that companies can apply knowledge management strategies to advance service qualities. Especially, the security or service industry offer product and service by ¡§people¡¨. They should apply knowledge management strategies more effectually. The companies can execute knowledge management eight-step of feedback system. They will create competitive advantage by advancing service qualities continually. Finally, we give case company and the security or service industry advice about advancing service qualities.

Identiferoai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0826105-155640
Date26 August 2005
CreatorsWu, Chih-ching
ContributorsChang-yung, Liu, none, none
PublisherNSYSU
Source SetsNSYSU Electronic Thesis and Dissertation Archive
LanguageCholon
Detected LanguageEnglish
Typetext
Formatapplication/pdf
Sourcehttp://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0826105-155640
Rightsrestricted, Copyright information available at source archive

Page generated in 0.0016 seconds