This thesis deals with the issue of customer service quality with the aim to analysis the current situation particularly in E.ON Česká republika Ltd. and suggest improvements of the customer service system based on the findings.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:251745 |
| Date | January 2016 |
| Creators | HRUBÁ, Aneta |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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