Includes bibliographical references. / The aim of this project was to use soft systems methodology (SSM) in an industrial environment to tackle an unstructured problem. An agreement was made with a local company that the project would be of benefit both to them and the author. Whilst the aims of the project were initially defined (see Appendix 1), the use of SSM entailed surfacing the issues without a pre-defined area of concern. The project involved two main groups from the company. Group 1 was the HR2000 committee (a group that had already been formed by the company to lead the initiative to bring the organisation's human resources towards an, as yet undefined, goal in the year 2000). Group 1 would be directly involved in the project. Group 2, the manufacturing line managers, would be kept fully informed throughout the process.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:uct/oai:localhost:11427/9253 |
| Date | January 1996 |
| Creators | Middleton, Paul William Warren |
| Contributors | Strümpfer, Johan |
| Publisher | University of Cape Town, Faculty of Engineering and the Built Environment, Department of Mechanical Engineering |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Master Thesis, Masters, MSc |
| Format | application/pdf |
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