Yes / Information systems (IS) facilitate organisations to increase responsiveness and reduce the costs of their
supply chain. This paper seeks to make a contribution through exploring and visualising knowledge mapping
from the perspective of IS investment evaluation. The evaluation of IS is regarded as a challenging
and complex process, which becomes even more difficult with the increased complexity of IS. The intricacy
of IS evaluation, however, is due to numerous interrelated factors (e.g. costs, benefits and risks) that
have human or organisational dimensions. With this in mind, there appears to be an increasing need to
assess investment decision-making processes, to better understand the often far-reaching implications
associated with technology adoption and interrelated knowledge components (KC). Through the identification
and extrapolation of key learning issues from the literature and empirical findings, organisations
can better improve their business processes and thereby their effectiveness and efficiency, while preventing
others from making costly oversights that may not necessarily be only financial. In seeking to
enlighten the often obscure evaluation of IS investments, this paper attempts to inductively emphasise
the dissemination of knowledge and learning through the application of a fuzzy Expert System (ES) based
knowledge mapping technique (i.e. Fuzzy Cognitive Map [FCM]). The rationale for exploring knowledge
and IS investment evaluation is that a knowledge map will materialise for others to exploit during their
specific technology evaluation. This is realised through conceptualising the explicit and tacit investment
drivers. Among the several findings drawn from this research, the key resulting knowledge mapping
through FCM demonstrated the complex, multifaceted and emergent behaviour of causal relationships
within the knowledge area. The principal relationships and knowledge within IS investment evaluation
are illustrated as being determined by a blend of managerial and user perspectives.
| Identifer | oai:union.ndltd.org:BRADFORD/oai:bradscholars.brad.ac.uk:10454/11436 |
| Date | 2013 July 1917 |
| Creators | Irani, Zahir, Sharif, Amir M., Kamal, M.M., Love, P.E.D. |
| Source Sets | Bradford Scholars |
| Language | English |
| Detected Language | English |
| Type | Article, Accepted manuscript |
| Rights | © 2014 Elsevier. Reproduced in accordance with the publisher's self-archiving policy. This manuscript version is made available under the CC-BY-NC-ND 4.0 license (http://creativecommons.org/licenses/by-nc-nd/4.0/) |
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