El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado. / Every year, small- and medium-sized enterprises (SMEs) expand their participation in the Peruvian market, while facing high internal disorganization issues that stifle their growth. This problem is rooted on the fact that the contents generated by these companies are not usually adequately recorded, managed, and exploited, and thus negatively affecting the organization and their competitiveness levels. Now, although most of this issue may be solved through enterprise content management (ECM) solutions, they are not affordable for most SMEs because of their high prices. Within this context, this study proposes the implementation of a cloud-based open-source ECM model at a manufacturing SME in Peru. Through this model, the company was able to access the benefits of an ECM to restructure the way they manage content, gaining 67% more efficiency, establishing a collaboration channel between employees, suppliers, and customers, and reporting a 93% model adaptation rate among staff members. / Revisión por pares
| Identifer | oai:union.ndltd.org:PERUUPC/oai:repositorioacademico.upc.edu.pe:10757/656282 |
| Date | 12 November 2019 |
| Creators | Montesinos-Rosales, Andrea, Salas-Villacorta, Sebastian, Mauricio-Sanchez, David, Raymundo-Ibañez, Carlos |
| Publisher | Association for Computing Machinery, Inc |
| Source Sets | Universidad Peruana de Ciencias Aplicadas (UPC) |
| Language | English |
| Detected Language | English |
| Type | info:eu-repo/semantics/article, info:eu-repo/semantics/article |
| Format | application/html |
| Source | Repositorio Academico - UPC, Universidad Peruana de Ciencias Aplicadas (UPC), 11th International Conference on Management of Digital EcoSystems, MEDES 2019, 73, 79 |
| Rights | info:eu-repo/semantics/embargoedAccess |
| Relation | https://dl.acm.org/doi/10.1145/3297662.3365804 |
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