Total Quality Management, (TQM), is an internationally recognized system of
improving quality in industry. Globally, academic institutions have also adopted
the principles of TQM systems to enhance the quality of their operations. The
main aim of this study was to determine whether a TQM system can be
implemented at faculty level in a University and what resources would make it
sustainable.
Research data was obtained by surveying staff and students at the University of
KwaZulu-Natal, (UKZN). A probability sample of 330, from a population size of
2500, was drawn from the Faculty of Engineering at UKZN. Qualitative and
quantitative data from questionnaires and phenomenological interviews was
collected for analysis to meet the studies objectives. A salient feature of the
study was that all candidates surveyed believed that a TQM system was
needed for the Faculty of Engineering at UKZN. The study also showed that
staff and students believed that a TQM system would lead to improved quality,
standards, operational efficiency, image and reputation for the Faculty of
Engineering.
The overall results revealed that a University faculty‟s operations would benefit
from improved quality. A TQM system would be the most appropriate method of
achieving improved quality across the board. The study led to the development
of a TQM system framework and model that would benefit operations in a
University faculty. The study can assist other University faculties that want to
improve their operations, across the board, by using a TQM system. / Thesis (MBA)-University of KwaZulu-Natal, Westville, 2011.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:ukzn/oai:http://researchspace.ukzn.ac.za:10413/9556 |
| Date | January 2011 |
| Creators | Bright, Glen. |
| Contributors | McCabe, Danny. |
| Source Sets | South African National ETD Portal |
| Language | en_ZA |
| Detected Language | English |
| Type | Thesis |
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