The purpose of this study is to determine the transferability of the Quality Improvement Process Model implemented at Lively Area Vocational-Technical Center, in which a survey instrument was developed to assess employees' perception of the institution's culture which includes: (1) administrative leadership, cohort relations, general satisfaction; and (2) ability to satisfy various quality standards utilized by business, industry, and other schools, as well as the ISO 9000 Series Registration Program. The survey was administered to approximately 50 percent of this school's personnel. / A second instrument, developed to assess employee perception of the Quality Improvement Process currently being implemented at the school, was a questionnaire administered, one-on-one, to approximately 44 percent of the non-surveyed school personnel. The findings of this questionnaire and the above mentioned survey were triangulated against two other standardized instruments. / This case study has determined that each school must adopt and implement nine basic tenets in the educational setting to successfully implement a Total Quality Education (TQE) improvement process. These nine tenets are: establish a clear and concise "Quality Improvement" mission statement, create a "quality" cultural transformation within the institution, define what quality is according to your customer, educate and train all personnel in "quality" concepts and procedures, work as a team, always place the customer first in the process, establish all personnel's accountability within the "Quality Improvement" process, constantly measure improved processes, and establish a policy for continuous quality improvement. / Source: Dissertation Abstracts International, Volume: 52-05, Section: A, page: 1595. / Major Professor: H. B. Thomas. / Thesis (Ed.D.)--The Florida State University, 1991.
| Identifer | oai:union.ndltd.org:fsu.edu/oai:fsu.digital.flvc.org:fsu_76407 |
| Contributors | Lazio, Thomas Franklin., Florida State University |
| Source Sets | Florida State University |
| Language | English |
| Detected Language | English |
| Type | Text |
| Format | 374 p. |
| Rights | On campus use only. |
| Relation | Dissertation Abstracts International |
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