<p> Quality in the healthcare industry has been gaining much importance in the last two decades. Every health professional is carefully trained to provide high quality service. Historically, healthcare providers have done their best in providing honorable service to the public. However, according to the Agency for Healthcare Research & Quality, the healthcare industry reports hospital stays of $375.9 billion in aggregate costs (2010). As a result, the healthcare crisis has demanded improvement in the quality of the healthcare industry. Because nurses are the largest group of healthcare providers in hospitals, they have become a major target for improving healthcare in the hospital setting. Applying Deming's 14 Points can provide a great resource for addressing this issue with a goal to upgrade the quality of the nursing profession. This project was guided by the need to improve the coronary care unit in order to benefit patient outcomes after cardiac surgery.</p>
| Identifer | oai:union.ndltd.org:PROQUEST/oai:pqdtoai.proquest.com:1526587 |
| Date | 14 July 2015 |
| Creators | Parker, Pilar |
| Publisher | California State University, Dominguez Hills |
| Source Sets | ProQuest.com |
| Language | English |
| Detected Language | English |
| Type | thesis |
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