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STUDY OF SERVICE QUALITY IN THE PUBLIC BUS TRANSPORT: CUSTOMER COMPLAINT HANDLING AND SERVICE STANDARDS DESIGN : CASE STUDY: TRANSJAKARTA BUSWAY AND VÄRMLANDSTRAFIK AB BUS

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1. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-4574

Identifer	oai:union.ndltd.org:UPSALLA/oai:DiVA.org:kau-4574
Date	January 2009
Creators	Wijaya, Doddy Hendra
Publisher	Karlstad University, Faculty of Economic Sciences, Communication and IT
Source Sets	DiVA Archive at Upsalla University
Language	English
Detected Language	German
Type	Student thesis, text