The primary objective of the research was to investigate the mailing practices and filing
methods in a computer support or administrative environment involving the resulting abuse
of paper. In applied research, an exploratory investigation focused on selected higher
education institutions in Gauteng with a structured questionnaire as measuring instrument. In
the analysis and interpretations of the findings, correlation and cross-tabulation on all sets of
variables determined whether any meaningful associations could be found. The investigation
indicated that the war against paper abuse is not over by any means. Perceptions regarding a
paperless office and assumptions that technology could assist organisations to combat paper
abuse were unfounded, mainly because of a lack of guidance, training interventions and
control measures. Consequently, follow-up research is presently conducted whereby models
will be designed and implemented concomitant with specified computer software features in
order to counteract the abuse of paper and facilitate the effective use of information and
communication technology interfaced work processes and procedures. This article focuses
only on the electronic mail and filing components of the investigation.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:tut/oai:encore.tut.ac.za:d1000782 |
| Date | 15 February 2008 |
| Creators | Bothma, MM, Hoffmann, EC |
| Publisher | InterWord Communications |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Text |
| Format | |
| Rights | InterWord Communications |
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