Thesis (MPhil (Information Science))--University of Stellenbosch, 2010. / ENGLISH ABSTRACT:
Knowledge Management (KM) have been adopted by the public sector institutions of the
developed countries for a while and the rewards that of are said to be immense. For a new
democracy and a developing country like South Africa, the benefits of KM in the public
sector cannot be over emphasized. Among, other things, it is believed that KM can help speed
up service delivery which is a top priority for the South African public sector at the moment.
However, one wonders if the South African public sector is giving KM the kind of attention it
deserves and if so, are there any noticeable rewards?
The following study is a survey report on KM practices in the South African Public sector,
specifically, National departments. It is believed that the results of this study will help
identify best practices to be shared and deviations and gaps to be corrected.
The study is made up of the following Chapters and topics:
Chapter 1: Which cover a short history of KM in the Public Service
The chapter also discusses the problem statements, objectives of the study and limitations.
Chapter 2: Research Methodology
The population and sample in this study are discussed. The methods used to collect data is
also outlined and discussed.
Chapter 3: Knowledge Management: Challenges, solutions and Technologies.
This chapter is based on the book and model by Beccerra –Fernandez et al. and it discusses
the three parts of the book , namely, Principles of KM, Technologies of KM, KM Systems
and the epilogue which deals with the future of KM. The views of other authors in relation to
the book and model are also outlined and discussed in this chapter.
Chapter 4: Presentation and Discussion of results:
The results of data collected in chapter 3 above are presented and discussed.
Chapter 5: Conclusion and Recommendations
The conclusion of this study based on the data collected using tools and methods outlined and
discussed in Chapter 2 & Chapter 3 and presented in Chapter 4 above is then drawn. The
conclusion and recommendations seek to answer research questions that were posed in
Chapter 1 of this study. / AFRIKAANSE OPSOMMING:
Kennisbestuur (KM) word reeds geruime tyd toegepas in die openbare sektore van
ontwikkelde lande en dit word berig dat die resultaat duidelik speurbaar is. Vir 'n nuwe
demokrasie en 'n ontwikkelende land soos Suid-Afrika kan die voordele van KM in die
openbare sektor nie oorskat word nie. Onder meer word geglo dat KM kan bydra tot die
verbetering van dienslewering wat op die oomblik die belangrikste prioriteit is vir die
openbare sektor. Nogtans moet 'n mens wonder of KM die aandag ontvang wat dit verdien,
en of daar opmerklike resultate is.
Hierdie studie is in wese 'n rapport van 'n opname van KM praktyke in die Suid-Afrikaanse
openbare sektor, in besonder van nasionale departemente. Daar word gehoop dat die resultate
van die studie sal bydra tot die identifisering van beste praktyke wat met ander gedeel kan
word, en om afwykinge en gapings te identifiseer vir korreksie.
Die studie is ingedeel in die volgende hoofstukke:
Hoofstuk 1 – 'n kort geskiedenis van KM in die openbare sektor.
Die probleemstelling word ook bespreek
Hoofstuk 2: Navorsingsmetodologie
Hoofstuk 3: Knowledge Management: Challenges, Solutions and Technologies.
Hierdie hoofstuk is gebaseer op die boek en model van Becerra-Fernandez et al. En dit
bespreek die drie afdelings van die boek, naamlik: Principles of KM, Technologies of KM,
KM Systems, asook die epiloog waarin die toekoms van KM behandel word. Beskouings van
ander outeurs ten opsigte van die boek en model word bygevoeg.
Hoofstuk 4: Aanbieding en Bespreking van resultate
Hoofstuk 5: Konklusie en Voorstelle
In die konklusie word antwoorde geformuleer op die pertinente vrae wat in hoofstuk 1 gestel
is.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:sun/oai:scholar.sun.ac.za:10019.1/3023 |
| Date | 03 1900 |
| Creators | Mphahlele, Mafedi Yvonne |
| Contributors | Kinghorn, J., University of Stellenbosch. Faculty of Arts and Social Sciences. Dept. Information Science. |
| Publisher | Stellenbosch : University of Stellenbosch |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
| Rights | University of Stellenbosch |
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