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Total quality management : a study of its applications to customer services in a Hong Kong elevator company /

Thesis (M.B.A.)--University of Hong Kong, 1996. / Includes bibliographical references (leaf 114-117).

Identiferoai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/51353168
Date January 1996
CreatorsLai, Po-wah.
PublisherHong Kong : University of Hong Kong,
Source SetsOCLC
LanguageEnglish
Detected LanguageEnglish
SourceView the Table of Contents & Abstract.

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