MBA / The Information Technology (IT) industry is currently faced with a shrinking pool of IT professionals as a result of the increasing demand for these professionals. One of the major contributors to the increasing demand is the rapidly advancing technological markets, which have resulted in a widened gap between the availability and demand of IT professionals. The increasing demand for skilled IT professionals has resulted in the war for talent as organisations fight to attract and retain individuals who possess the types of skills that are scarce. The war for talent is pressurising organisations to start devising strategies for attracting and retaining targeted employees. Standard Bank South Africa Group IT (SBSA GIT) has also been affected by the war for talent. This study was conducted in order to understand some of the challenges facing the SBSA GIT leadership regarding employee retention. This study was conducted using the interpretive, case-study research design which was conducted through interviews held with the SBSA GIT leadership. The sample of interviewees comprised of four directors and thirteen senior managers. The interviews also revealed that SBSA GIT is affected by the shrinking pool of IT professionals. The interviewees indicated that there is a shortage of the skills set for which the leadership team is looking in the industry. The research findings indicate that high employee turnover is the main contributor of the skills shortages in the SBSA GIT department. The interviewees stated that the non-existence of a proper retention strategy for SBSA GIT has made it difficult for them to identify the type of skills that are critical to the organisation and which must be retained. The absence of this strategy has made it difficult for the department to come up with the standardised way of retaining employees. As a result, there is no consistency as to what managers do in their individual units. The issue of salaries was also raised as contributing factor to high turnover of employees. The interviewees stated that employees who have been with the organisation for a long time are not paid market related salaries, and end up leaving the organisation. This iv study also identifies some initiatives that can be implemented by SBSA GIT to reduce employee turnover. The recommendations provided in this study are the proposed solutions as to how the defined objectives can be realised. These recommendations include implementing the talent management process, creating dialogue with the employees, designing the employee value propositions that will be specific to SBSA GIT, and identifying the methodology that will be implemented by SBSA to implement the employee retention strategy.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:uj/uj:7207 |
| Date | 13 September 2011 |
| Creators | Mohlala, Joy Gloria Hlengiwe |
| Source Sets | South African National ETD Portal |
| Detected Language | English |
| Type | Thesis |
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