The purpose of this study was to assess the needs of employees in regard to
their Employee Assistance Programs (EAPs) according to the program
administrators' perspective. Information was collected from 62 program
administrators within 54 organizations across Western Canada using a self-administered
questionnaire. The 132-item questionnaire included demographic
information and ten sections devoted to elicit administrators' perspectives on
employees' needs (prevalence of problems, severity of problems, barriers to
EAP utilization, program awareness, prevention programs, training and
information for supervisors and union representatives, personal problems and
the workplace, the role of the EAP in the workplace, the role of the EAP provider
in the workplace, and a general overview).
Results show that administrators perceive a greater prevalence and severity
of problems than EAP utilization. There is also a perceived large EAP support
among its participants (i.e., senior management, supervisors, union
representatives, employees) as a relevant means to address employees' and
their family members' problems. The outcome of the study indicates as well that
personal and family members' problems affect employees and the workplace in
a very significant way. Administrators believe that the EAP is a very important
resource to deal with such problems. Additionally, results point out the important
need for providing employees with information and prevention programs that
may equip them with particular resources to address their problems before they
affect them at work.
| Identifer | oai:union.ndltd.org:LACETR/oai:collectionscanada.gc.ca:BVAU.2429/5846 |
| Date | 05 1900 |
| Creators | Rodriguez, Javier |
| Source Sets | Library and Archives Canada ETDs Repository / Centre d'archives des thèses électroniques de Bibliothèque et Archives Canada |
| Language | English |
| Detected Language | English |
| Type | Electronic Thesis or Dissertation |
| Relation | UBC Retrospective Theses Digitization Project [http://www.library.ubc.ca/archives/retro_theses/] |
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