The overall objective of this study was to determine the factorial invariance of a South African-developed Employee Engagement Instrument (EEI) across different race groups in financial institutions. A secondary objective of this study was to determine whether race groups differ significantly with regard to the six dimensions of the employee engagement instrument.
A quantitative, cross-sectional and descriptive research design was followed in this study, using a non-probability, convenience sampling (N = 1175). The EEI was electronically administered to 285 000 businesspeople from various demographic backgrounds, which form part of a research database. The focus was respondents from financial institutions.
Descriptive and inferential statistical analysis was employed to achieve the empirical objectives of this study. Findings from the statistical analysis indicated that White and Black employees differed significantly with regards to how they are engaged by their immediate managers; however, the practical significance was small. Furthermore, the employee engagement instrument was found to be reliable and valid and the instrument was invariant across the four different race groups. By understanding how employees from different backgrounds are engaged it enables organisations to customise their engagement programmes to meet the needs of the various types of employees within the organisation, instead of applying a “one size fits all” approach to engagement programmes.
The findings of this study provided valuable insights into the importance of employee engagement in a South African context, especially for financial institutions. Finally, the study adds to the vast body of knowledge that exists with regard to employee engagement and race, both locally and internationally. / Industrial and Organisational Psychology / M. Com. (Industrial and Organisational Psychology)
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:unisa/oai:uir.unisa.ac.za:10500/23219 |
| Date | 11 1900 |
| Creators | Gallant, Wesley Herschelle |
| Contributors | Martins, Nico |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Dissertation |
| Format | 1 online resource (ix, 119 leaves) |
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