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The importance of individual differences in developing computer training programs for end users

Research emphasises that effective and efficient end-user training is a vital component of the successful utilization of computer technology and that individual differences (e.g., learning styles, cognitive reasoning schemata) may effect the outcomes of end-user training. This study investigates the relationships between end users' Motivational Intent to use computer technology and individual differences. End users' Motivational Intent to use computer technology is significantly different for between-subjects grouped according to their level of anxiety (i.e., positive, neutral, negative). The empirical results indicate that end users' scholastic ability is an important predictor of the incremental change over time to end users' Motivational Intent to use computer technology. End users' learning styles impact the incremental change over time to end users' Motivational Intent to use computer technology. The results suggest that the tailoring of end-user training methods, techniques and materials to accomodate individual differences may be beneficial and worthwhile. / x, 99 leaves : ill. ; 28 cm.

  1. http://hdl.handle.net/10133/55
Identiferoai:union.ndltd.org:LACETR/oai:collectionscanada.gc.ca:ALU.w.uleth.ca/dspace#10133/55
Date January 1994
CreatorsKelley, Helen Marie, University of Lethbridge. Faculty of Arts and Science
ContributorsGattiker, Urs
PublisherLethbridge, Alta. : University of Lethbridge, Faculty of Arts and Science, 1994, Management
Source SetsLibrary and Archives Canada ETDs Repository / Centre d'archives des thèses électroniques de Bibliothèque et Archives Canada
Languageen_US
Detected LanguageEnglish
TypeThesis
RelationThesis (University of Lethbridge. Faculty of Arts and Science)

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