The literature is replete with articles extolling the benefits or the drawbacks associated with the implementation of quality management programs. The divergent levels of performance associated with these programs may be associated with the breadth and depth to which the characteristics of quality management become ingrained within organizational structures and systems. / This study employed large sample questionnaire administration to gather measures of the key characteristics of quality management programs in ISO-9000 registered organizations. Use of data reduction techniques on the questionnaire data suggest that there are eleven key, statistically significant and statistically reliable, characteristics associated with quality management programs in ISO-9000 registered organizations. Prediction of profitability and liquidity measures with these eleven factors, across three levels of performance, suggested differential usage of these factors within above-average, average, and below-average performing firms that responded to the questionnaire. / Source: Dissertation Abstracts International, Volume: 57-03, Section: A, page: 1217. / Major Professors: Thomas D. Clark, Jr.; Ralph M. Stair, Jr. / Thesis (Ph.D.)--The Florida State University, 1996.
| Identifer | oai:union.ndltd.org:fsu.edu/oai:fsu.digital.flvc.org:fsu_77666 |
| Contributors | Dixon, Jane Muir., Florida State University |
| Source Sets | Florida State University |
| Language | English |
| Detected Language | English |
| Type | Text |
| Format | 258 p. |
| Rights | On campus use only. |
| Relation | Dissertation Abstracts International |
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