The design team of System development projects is facing cognition of these users to requirement function in several departments of a large organization. The mix of both domains¡¦ knowledge involves these users of various groups and technology knowledge by the capabilities of existing technology and consequently creates the artifact to support organizational process and job. Because of the risks and uncertainties associated with Skill Mix in large, complex system development, the purpose of this research argues that a Skill Mix problem and solution acquired in the building and application of an artifact in a timely and cost-effective manner.
On the one hand, the artifact can effectively support organizational process and job. On the other hand, the artifact is facing a difficulty that meets user needs. Nevertheless, the amount of organizational departments and users participated in the IS project are much too difficult to reach a participative, consensus cognition. Software development risks become too high. Therefore, organizational users participate design in the IS project is a crucial factor in affecting performance outcome.
For such software development environment, this research suggested that both the design team and users of IS project apply a TQM organizational system perspective to Management Infrastructure as a base for communication. In addition, this study proposed an organizational process to improve software productivity and quality in system development. This research argues the process has two parts. One is the TQM Perspective as the base for management infrastructure and stakeholder participation. The other is a skill mix process concerning the management to coordinate and manage the interaction between stakeholders.
This research stressed a systemic approach of developing infrastructure capabilities to enable implementation of Skill Mix to conduct the stable and meaningful requirement. The artifact is able to perform regular function in order to improve Skill Mix process of both Organizational domain knowledge and technology knowledge in system development. For example, this research argues this process to develop ERP system meets the business needs. ERP system is able to support that sales department sells service with producing condition of an order for goods.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0803104-152616 |
| Date | 03 August 2004 |
| Creators | Chuang, Yi-Chang |
| Contributors | Chin-Fu Ho, Yi -Min Tu, Fu-ren Lin |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | English |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0803104-152616 |
| Rights | restricted, Copyright information available at source archive |
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