This thesis deals with an optimalization of the Escalation process in the customer support department in the company Centrum služeb s.r.o. It contains the analysis of the current process and theoretical knowledge to propose a new solution. The proposed solution is a website based application, which automates the process and decreases the time to resolve customers requests.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:223054 |
| Date | January 2011 |
| Creators | Veselý, Lukáš |
| Contributors | Vobecký, Tomáš, Kříž, Jiří |
| Publisher | Vysoké učení technické v Brně. Fakulta podnikatelská |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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