Thesis (MTech (Quality))--Cape Peninsula University of Technology, 2011. / This research project in Procurement Quality Engineering was conducted at a
Nuclear Power Generation Company in the Western Cape, South Africa. During
the past decade, quality management has become increasingly recognised as
highly desirable for all organisations at all levels. All organisations, to varied
degrees, can benefit from the application of quality management skills in some
parts of their daily operations.
The research project will investigate the impact or effect of late deliveries of
spares on the operational cost of the organisation. The organisation is not aware
what impact the delivery of spares has on operating costs. Against the above
background, the problem to be researched within the ambit of this dissertation
reads as follows: "Poor product and / or service delivery from Vendors and / or
Suppliers have an adverse impact on the output of the Procurement Quality
Department" .The primary research objectives of this study are the following:
~ To emphasise the importance of quality within the supply chain.
~ To investigate the impact of non-conforming items delivered to a Nuclear
Power Plant.
~ To determine measures which can be put in place to improve
communication between suppliers, vendors, buyers and procurement quality
engineering.
~ To determine or investigate the cost of poor quality in the organisation.
~ To improve the quality of goods and services through the application of a
quality management system within the supply chain.
The research method used in this research project involved both qualitative and
quantitative research processes. Questionnaires and statistical techniques were
used to analyse the data, and to draw conclusions and recommend possible areas
for improvement. The research methodology falls within the ambit of a case
study.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:cput/oai:localhost:20.500.11838/2221 |
| Date | January 2011 |
| Creators | Gumede, Nomfusi Leticia |
| Contributors | Watkins, JA, Bester, A, Cape Peninsula University of Technology. Faculty of Engineering. Dept. of Industrial and Systems Engineering. |
| Publisher | Cape Peninsula University of Technology |
| Source Sets | South African National ETD Portal |
| Language | en_ZA |
| Detected Language | English |
| Type | Thesis |
| Rights | http://creativecommons.org/licenses/by-nc-sa/3.0/za/ |
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