A research report submitted to the Faculty of Commerce, Law and
Management, University of the Witwatersrand, in partial fulfillment of the
requirements for the degree of Master of Management in Business and
Executive Coaching.
Johannesburg, 2017 / This study assessed the dynamics of the coach-coachee matching process in the
South African context with a specific focus on the experiences and perspectives of
participants. It took place in Johannesburg within the South African context of
business executive coaching, which is growing in popularity in corporates. It
involved seven Top 40 organisations listed on the Johannesburg Stock Exchange
(JSE) that had implemented executive coaching as a management development
tool. The participants comprised 22 participants consisting of 15 coachees, four
HR/OD managers, and three coaches. A constructivist-interpretivist paradigm and
in-depth semi-structured interview technique for data collection was used.
The key findings were about organisation-coachee and coach-coachee matching
dynamics. Organisation-coachee dynamics included factors contributing to
positive organisation-coachee dynamics such as organisational coaching culture
and formal programme; trained internal coaches; geographic access to coaches;
availability of choice of coaches; a dedicated matching person; group coaching
and an enabling use of technology. Factors that contributed to negative
organisation-coachee dynamics were limited coach experience; remedial
coaching; negative feedback and limiting technology use.
Coach coachee dynamics included factors contributing to positive coach-coachee
matching dynamics such as complementarity of personality, values and beliefs of
the coach and coachee dyad, and various others on the preferred demographics
of coach and coachee. Factors that contributed to negative coach-coachee
dynamics included unmet expectations of the coachee; lack of trust; personality
clash; crossing of the coaching relationship boundaries; and negative impact of
coach-coachee demographics.
The conclusions of this study indicated that organisations should consider the
dynamics involved in matching coaches to coachees by assessing the coaching
needs of prospective coachees and helping them find a suitable coach.
Furthermore, effective management of both processes and dynamics has an
influence on the success or otherwise of the coaching relationship. / MT2017
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:wits/oai:wiredspace.wits.ac.za:10539/23376 |
| Date | January 2017 |
| Creators | Mpuntsha, Loyiso Faith |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
| Format | Online resource (x, 100 leaves), application/pdf |
Page generated in 0.0021 seconds