Masters in Public Administration - MPA / This study examines the implementation of the Performance Management System
(PMS) in local government, with specific reference to municipalities in the Chris Hani
District in the Eastern Cape. The research is premised on the assumption that even
though a PMS has been adopted in municipalities with the aim of assisting them to
function effectively, municipalities in the Eastern Cape, particularly in Christ Hani
District, continue to experience performance challenges.
The study presupposes that the implementation of the performance management
system at the municipality, whether effective or ineffective, has a direct relationship
with the performance of the municipality. The study includes a historical overview of
local government with the aim of understanding government reforms introduced to
assist municipalities to build their capacity to enable them to perform well.
It utilises purposive sampling to identify the most appropriate participants based on
the research objectives. The data was collected through semi-structured interviews
and a review of relevant documents. As part of the analysis, summaries of the
responses of interviewees were written in a meaningful way in line with the thematic
areas determined in accordance with the research objectives. The municipality uses
the Balances Scorecard as a performance management tool to determine the
performance level of individuals and to detect areas that need corrective measures
across the local municipalities. There are inconsistencies in the implementation,
depending on how well the particular local municipality is resourced. In any
municipality, the effective implementation of the PMS requires the municipality to
reward excellent performers, which requires increases in the personnel budget to
cater for monitory rewards.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:uwc/oai:etd.uwc.ac.za:11394/8646 |
| Date | January 2021 |
| Creators | Sotenjwa, Fundiswa Patience |
| Contributors | Okbandrias, Meron |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Rights | University of the Western Cape |
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