This study examines the experiences of financially and digitally vulnerable individuals in Sweden regarding the digitization of financial services. The study aims to understand how these individuals use digital financial services and what support they believe is needed to design an inclusive financial system. The study uses phenomenology as a research strategy and collects data through semistructured interviews. Data is analyzed with thematic analysis. The results were divided into two main areas, experiences around access to digital financial services and opinions about support measures to facilitate inclusion. The interview participants indicated that access to digital financial services is good, while barriers exist to being able to use them. These barriers were, lack of adequate technology, concerns about safety and non-independent use. Respondents emphasized the need for improved information and training to understand and navigate digital financial systems. The study suggests that future research is needed to deepen the understanding regarding the role of institutions and companies in the creation of a more inclusive financial landscape.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:su-219665 |
| Date | January 2023 |
| Creators | Berggren, Martin |
| Publisher | Stockholms universitet, Institutionen för data- och systemvetenskap |
| Source Sets | DiVA Archive at Upsalla University |
| Language | Swedish |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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