This article is about building a dynamic model of an Italian food restaurant in Kaohsiung, Taiwan. The model contains six sectors, including human resource sector, kitchen sector, quality sector, training sector, market sector and the financial sector. Depending on these six sectors we build a computer simulation model. With this computer simulation model can help people get better understanding of the real operational system and can have better insights of the restaurant management.
In this article, we found out that the restaurant manager needs to emphasize the quality and training of their employees. If the restaurant grows without enough qualified employees, the growth will meet its limit and has problems like quality decline, working overtime, high turnover rate, customer base decline and may cause the restaurant to close up.
In this article, we also found out that the training must both emphasize the professional training and ethic training and it is better to emphasize a little more on the ethic training. If the restaurant managers focus only on the professional training, it will bring serious problems. Since it has many conflicts during the work, the ethic training can help employees having more stable, social emotions for better customer service and build a trust and harmonious working atmosphere. Otherwise, the conflicts between the coworkers may cause service delay, service mistakes, increasing cost and high turnover rate. All these problems will affect the operation of the restaurant management in long term.
In this article, the dynamic model contains many soft variables of the restaurant management. It can provide the learner of dynamic model building to learn about the soft variables modeling.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0725108-011913 |
| Date | 25 July 2008 |
| Creators | Chien, Lien-yin |
| Contributors | Chiang-Kuo Tu, Yi-Min Tu, Showing H. Young |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0725108-011913 |
| Rights | unrestricted, Copyright information available at source archive |
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