The effects of verbal recognition on work performance and intrinsic motivation: Using behavior modification techniques

Description

The effect of both public and private verbal recognition on intrinsic motivation and sales performance in fourteen restaurant waitstaff was evaluated using organizational behavior modification techniques. The hypothesis that public recognition would be more effective than private recognition in increasing intrinsic motivation and sales was not supported.

Links & Downloads

1. https://scholarworks.lib.csusb.edu/etd-project/2751
2. https://scholarworks.lib.csusb.edu/cgi/viewcontent.cgi?article=3769&context=etd-project

Tags

Incentives in industry

Employee motivation

Behavior modification

Food service Psychological aspects

Waiters Psychology

Waitresses Psychology

Intrinsic motivation

Selling

Performance awards

Behavior modification

Employee motivation

Food service Psychological aspects

Incentives in industry

Intrinsic motivation

Performance awards

Selling

Industrial and Organizational Psychology

Performance Management

Additional Fields

Identifer	oai:union.ndltd.org:csusb.edu/oai:scholarworks.lib.csusb.edu:etd-project-3769
Date	01 January 2005
Creators	Chalmers, Rodney Eric
Publisher	CSUSB ScholarWorks
Source Sets	California State University San Bernardino
Detected Language	English
Type	text
Format	application/pdf
Source	Theses Digitization Project