This study explores the integration of ChatGPT into a UX design process, focusing specifically on the creation of user onboarding tutorials. Collaborating with Nasdaq and one of their trade surveillance products, provides a real-world test case. Using A/B testing, the study compares two clickable prototypes: one developed through a conventional process and the other with the assistance of ChatGPT. The objective is twofold: to investigate how ChatGPT can be used to create onboarding tutorials and to evaluate its influence on resource utilization, user experience, and designer workflows. The study concludes that both traditional and ChatGPT-assisted design produces satisfactory results, with no statistically significant difference in knowledge retention or resource utilization. ChatGPT emerges as a valuable UX tool, offering efficiency and versatility in design tasks. However, its effectiveness relies on designers' discernment to shape output into the final user experience. While ChatGPT enhances productivity and creativity, it does not replace human judgment. Yet, leveraging AI tools like ChatGPT can potentially change UX design practices for the better, affirming that AI will not replace UX designers but UX designers leveraging AI will.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:umu-225630 |
| Date | January 2024 |
| Creators | Harlin, Olivia |
| Publisher | Umeå universitet, Institutionen för datavetenskap |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
| Relation | UMNAD ; 1464 |
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